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Your account and services​

Open your Zorka account.

  • Order a service — the catalog, with Selfhosted and CDN categories, plans and additional options. Cards indicate unavailable purchases; an option without approved pricing is not free.
  • Subscriptions — your existing services: paid coverage, limits, plan changes and cancellation where supported. Update renewals apply to a selected perpetual license.
  • Invoices — payments, statuses and documents.
  • Licenses and installations — your keys and connected imgTune instances.
  • Partner account is only available to users with assigned partner access. Contact support if you expect this access.

Sign-in, settings and password​

Account settings, password management and sign-out are in the user menu at the top right. Changing your password opens Zorka's account service. If your account has a passkey, it remains part of sign-in; a correct password alone may not complete authentication.

If a recovery email does not arrive, check spam and the account address. Contact support if the issue persists. Never share passwords, sign-in codes or recovery codes. Use Sign out in the user menu. On a shared device, also end your session in the account service.

Payments and access​

Creating an order or returning from a payment page does not grant access by itself. Access follows confirmation that money was received. Manual payment means an operator confirms an actual receipt; it does not provide free access or credit. If you have paid but the status has not updated, include the order number, date, amount and currency when contacting support. Do not send card details.

Any surcharge for the selected payment method is added to the price and shown at checkout. Do not pay again until the status of the first payment is clear.

Perpetual licenses and updates​

Selfhosted and Advanced include perpetual use and the first year of updates. Expired update coverage does not remove your right to use an eligible existing version. A renewal adds a year to your current coverage end, or starts from the payment date if coverage has expired. Selfhosted allows one installation; Advanced allows three. Manage or release installations in your account and preserve installation state when updating.

A perpetual license still needs online authorization from the license server. See quickstart, operations and troubleshooting. CDN is a separate monthly service with the limits of your selected plan.

Contact support​

Describe what you expected, what happened, the time of the error and your imgTune version. Include an order number or short license identifier and a sanitized error excerpt if available. Do not send full license keys, passwords, tokens or server secrets.

These links open email and Telegram. Automatic ticket creation and tracking in your account are not connected yet.