Updating and uninstalling

Update through Bitrix Market

Back up site files and the database. Do not uninstall the module for a routine update.

1. Open Marketplace → Solution updates in the Bitrix admin panel.
2. Check for available updates, select zorka.chat and install the update through Bitrix Market.
3. Wait for the update to complete, then verify the version in Marketplace → Installed solutions.
4. Clear composite HTML cache through native tools if enabled. If PHP timestamp checks are disabled, refresh OPcache through your hosting workflow.
5. Reload the operator workspace with Ctrl+F5 and reopen the PWA. Check search, conversation closure, access with the widget disabled, and notifications.

If updating from a much older release, read the release notes and follow any migration steps provided with that update. If an update fails, preserve the error message and contact support rather than reinstalling the module.

Rollback and removal

Restore a consistent module/public-file version. If a schema migration occurred, file rollback alone is insufficient; follow the database recovery plan.

Native uninstall removes registration, handlers, agents and public files but retains history/settings. Reinstall retains history while disabling widgets; recheck group grants. Stop any separately configured system push timer yourself. Reinstallation is not the normal update procedure.